All ROXoxox jewelry is carefully crafted by hand. We use only fine materials including Sterling Silver, 14K GF, precious and semi-precious gemstones, fine Leathers, Suedes, Velvets, and other trim and natural elements. Natural variations will occur, including variations and inclusions in gemstones. Many of our gems are hand-cut, and therefore, imprecise. This is deliberate and intended. ROXoxox jewelery is meant to last. For best keeping - we suugest hanging your ROXoxox jewelry - always keep leathers flat and together for hanging. Metals may be polished with jewelry polishing cloth; as with stones. The leathers are intended to get better with wear, and show the patina of the individual wearer. However, if you choose, you may clean your leather gently with a soft, lightly damp cloth, with a bit of mild soap.
Please accept our sincere apologies if any of our products need repair. Please email email@example.com and indicate the nature of the item (the style), and the nature of the necessary repair. We will email you back with instructions, a cost estimate, and a timeframe for repair. In the unlikely event of your order arriving damaged, please inform us immediately by email at firstname.lastname@example.org We will offer a replacement, at no charge, immediately. Or, you may send that item back for repair.